Roswell Corgi Puppies is based in Bristol, Connecticut. We offer a one-year health guarantee for puppies purchased directly from us. This page explains the coverage, the documents needed for a claim and the remedy for an approved claim.
When coverage begins
Coverage begins on the date you receive your puppy by pickup or delivery and continues for one year. Keep your purchase receipt, pickup or delivery confirmation and your puppy’s veterinary records.
What is covered
This guarantee covers a congenital condition (present from birth) or hereditary condition diagnosed by a licensed veterinarian during the guarantee period that materially affects your puppy’s health. A veterinarian must document the diagnosis, its effect on the puppy’s health and the medical basis for considering it congenital or hereditary.
This is limited health coverage, not a promise that a puppy will never become ill or need veterinary treatment. Registration alone is not proof of health testing or freedom from genetic disease.
Your puppy’s first veterinary visit
Please arrange an examination with your own licensed veterinarian within three business days after receiving your puppy. If no appointment is available, contact us within that period and retain confirmation of the earliest available appointment. This visit helps establish a care plan and identify any immediate concerns. A delayed visit does not automatically invalidate an otherwise documented covered claim.
How to make a claim
- Seek veterinary care promptly. Do not delay urgent treatment while waiting for our response.
- Notify us within seven calendar days after receiving a diagnosis. If an emergency prevents timely notice, contact us as soon as reasonably possible.
- Email your name, contact details, puppy’s name, receipt and date received, together with the veterinarian’s written diagnosis, relevant test results, treatment records and itemized invoices.
A covered condition must be diagnosed during the one-year coverage period. Documents may be supplied after that period if the diagnosis was made within it. We may request relevant clarification from the treating veterinarian with your permission. We will acknowledge your claim within five business days and provide a written decision within fifteen business days after receiving the necessary records, or explain any delay.
Remedy for an approved claim
For an approved claim, we will reimburse reasonable, documented veterinary diagnosis and treatment expenses directly related to the covered condition, up to the puppy’s purchase price. The purchase price includes any deposit credited toward it and excludes delivery charges. This is the total reimbursement limit under this voluntary guarantee, not a separate limit for each claim.
You may keep your puppy; returning or surrendering your puppy is not required for reimbursement. We will issue an approved reimbursement within fifteen business days after notifying you of approval and agreeing a payment method. This guarantee does not promise a replacement puppy or automatic refund of the purchase price.
What this voluntary guarantee does not cover
Routine examinations, vaccinations, parasite prevention, spaying or neutering, grooming and normal maintenance are not covered. Neither are accidents, injuries, illnesses acquired after transfer that are not congenital or hereditary, or conditions directly caused by neglect or failure to follow medically necessary veterinary instructions. An unrelated care issue does not cancel coverage for a documented congenital or hereditary condition.
Cosmetic characteristics, adult size, coat color, temperament, show results, breeding ability and conditions disclosed to you in writing before purchase are not covered by this voluntary guarantee. These exclusions do not remove any remedy required by applicable law.
Your rights and written terms
This guarantee adds to, and does not limit, any rights or remedies you have under applicable consumer-protection law. Where applicable law provides greater protection, it takes precedence. We will provide a dated copy of the guarantee with your purchase paperwork. Later website changes will not reduce the terms supplied for your purchase.
Contact us
Email info@roswellcorgipuppies.com or call +1 (860) 605-8430. Please use email to send claim documents.
Before reserving, read our adoption process, review pickup and delivery arrangements and meet our available puppies.